We have some news about how we are planning to offer in-office rewards moving forward for all of our patients.
One of the things were serious about at Freeman Orthodontics is making sure that everything that happens in our office makes our patients glad to be here and glad they chose us for their orthodontic care in San Jose. We truly want people to be happy! Because that’s our goal, we’ve decided to phase out our Rewards Hub Program.
What we’ve noticed over the past few years is that the participation levels and excitement over the program have reached a low point #LowEnergy #Sad. Our goal is to be fun and exciting and it seems the consensus is that keeping track of rewards cards and points has lost its appeal.
With that in mind, we will be introducing a series of new rewards. What we realized was that collecting points and then redeeming them felt like a job to many of our patients. Our goal is to reward great compliance, not make patients track points and tiers of a strange awards system. With that in mind, we will just cut out the ‘job’ part of this and be rewarding our patients with a selection of gift cards at certain points of their treatment. Full details will be coming soon!
So what do you need to know?
If you’re a new patient, we will start phasing out Patient Reward Hub starting March 5th. Still have points you want to redeem? You’ll still have the opportunity to redeem the points you have accumulated up until May 15th!
If you have any questions at all, please contact us at our office and we’d be more than happy to answer any questions you may have!